Refund policy

Returns:

We accept returns within [30] days of delivery for a full refund or exchange, provided the item is unused, in its original condition, and in the original packaging (with all tags attached if applicable). To be eligible for a return:
  • The item must be in the same condition you received it.
  • It must not have been worn, used, washed, or damaged.
  • Proof of purchase (order number or receipt) is required.
Non-returnable items
The following items cannot be returned:
  • [Personalized / custom / made-to-order products]
  • [Final sale / clearance items]
  • [Perishable goods / intimate apparel / digital downloads / gift cards]
  • Items marked as non-returnable on the product page
How to start a return:
  1. Contact us at [your support email] or through the contact form on our site within [30] days of delivery.
  2. Include your order number and reason for the return.
  3. We will reply with return instructions and a return authorization (if required).
  4. Ship the item back to the address we provide.
Return shipping:
  • [You are responsible for return shipping costs]
  • [Return shipping is free if the return is due to our error or a defective item]. 
  • We recommend using a trackable shipping method. We are not responsible for items lost in transit during the return process.
Refunds:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within [5–10] business days.
  • Shipping costs from the original order are non-refundable unless the return is due to our error.
  • If you paid with a credit/debit card or PayPal, the refund will appear on your statement according to your bank’s processing times.
Exchanges:

If you need a different size, color, or product, please [return the original item for a refund and place a new order] / [contact us so we can arrange an exchange].
  • [You are responsible for return shipping costs]
Availability of the desired item is not guaranteed. Damaged or defective items
If your order arrives damaged or defective, contact us within [7] days of delivery with photos of the issue. We will arrange a free return or replacement at no cost to you.
Late or missing refunds:

If you haven’t received your refund after the stated timeframe, first check your bank account or credit card statement. Then contact your payment provider. If you still need help, email us at [your support email].
Questions:

If you have any questions about our returns process, contact us at [your support email] or [your phone number if desired].